These Terms and Conditions govern the use of the Eightlegged website and services. By using our website, registering for an account, or engaging our services, you agree to be bound by these Terms.
1. Definitions
"Eightlegged", "we", "us" refers to Eightlegged.
"Client", "you" refers to the individual or organisation using our services.
"Services" means software development, hosting, consultancy, design, or related services provided by Eightlegged.
"Proposal" or "Specification" refers to any written description of services agreed between us.
2. Contract Formation
2.1 These Terms, together with any agreed Proposal or Specification, form the entire agreement between Eightlegged and the Client.
2.2 This agreement supersedes all prior discussions, representations, or verbal agreements.
2.3 Any variation must be agreed in writing by both parties.
2.4 Acceptance of these Terms occurs through use of the website, registration for services, or written confirmation of a Proposal.
3. Third-Party Services
3.1 Eightlegged may introduce or integrate third-party services. We are not responsible for the performance, availability, or terms of those third-party services.
4. Client References
4.1 Unless requested otherwise, Eightlegged may list the Client's company name as a customer reference.
4.2 Clients may request removal from our client list at any time.
5. Client Responsibilities
The Client agrees to:
5.1 Provide all information and materials reasonably required to deliver the Services.
5.2 Retain copies of all data supplied. Eightlegged is not responsible for loss of Client-supplied data.
5.3 Use Services only for lawful business purposes.
5.4 Not resell, sublicense, or distribute Services without written consent.
5.5 Confirm that all supplied content and data is owned by the Client or used with appropriate permission.
6. Eightlegged Responsibilities
Eightlegged will:
6.1 Perform Services with reasonable skill and care.
6.2 Respect Client confidentiality and intellectual property.
6.3 Deliver Services substantially in accordance with any agreed Specification.
6.4 Provide a limited post-delivery support period (where specified) to correct defects or bugs. This does not include feature changes or enhancements unless separately agreed.
7. Variations & Payments
7.1 Variations to scope may result in revised pricing or timelines.
7.2 Deposits are required for most development work and are non-refundable once work has commenced.
7.3 Delays caused by Client non-cooperation may result in immediate invoicing of outstanding balances.
7.4 All fees are exclusive of VAT unless stated otherwise.
7.5 Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 and reasonable recovery costs.
8. Intellectual Property
8.1 Upon full payment, intellectual property rights in bespoke deliverables transfer to the Client, unless otherwise stated.
8.2 Eightlegged retains ownership of pre-existing tools, frameworks, libraries, and know-how.
8.3 Third-party software remains subject to its own licences.
9. Hosting & Domains
9.1 Domain registrations are contracts between the Client and the relevant registry.
9.2 Hosting services are provided on a prepaid, non-refundable basis.
9.3 Eightlegged does not guarantee uninterrupted availability of hosting services.
9.4 Clients are responsible for content hosted under their account.
10. Acceptable Use
Clients must not use Services to:
- distribute unlawful, defamatory, obscene, or malicious content
- transmit malware or harmful code
- abuse system resources
- send bulk unsolicited email
Eightlegged reserves the right to suspend Services for breaches of this policy.
11. Liability
11.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
11.2 Subject to the above, Eightlegged's total liability shall not exceed the fees paid for the relevant Services.
11.3 Eightlegged is not liable for indirect or consequential losses, including loss of profits, data, or business.
12. Indemnity
The Client agrees to indemnify Eightlegged against claims arising from:
- Client-supplied content
- unlawful use of Services
- breach of these Terms
13. Confidentiality
Both parties agree to keep confidential information private unless disclosure is required by law or regulators.
14. Termination
14.1 Either party may terminate for material breach.
14.2 Eightlegged may terminate if Services cannot be delivered due to circumstances beyond reasonable control.
14.3 Fees remain payable for Services delivered up to termination.
15. Non-Solicitation
Clients agree not to solicit Eightlegged staff or contractors during the agreement and for 6 months thereafter.
16. Assignment
Clients may not assign this agreement without written consent. Eightlegged may assign its rights and obligations.
17. Dispute Resolution
Disputes may be referred to arbitration under the Arbitration Act 1996.
18. Severability
If any provision is found unenforceable, the remaining provisions remain valid.
19. Governing Law
These Terms are governed by the laws of England and Wales.