Who tells you when your website goes down?

Most people find out their website is down when a customer tells them, usually a day or two after it went. Our care plans are meant to change that order.

What happens

On a care plan, we check your website every 15 minutes. A single failed check could just be a hiccup on the internet, so we check again a minute later. Two failures in a row and we treat it as down:

• you get an email straight away saying what we've seen and that we're on it
• we get the same, with the detail we need to find out why
• when it's back, you get a second email saying so, and how long it was out

That's all. You don't get an email every time something blinks, and you don't get ten emails for one outage. If our own internet connection is the problem, the check knows and stays quiet, rather than telling you your site is down when it isn't.

The monthly health check

Once a month each site on a plan gets a short report in plain English:

• whether it stayed up, and for how long it didn't
• when its security certificate runs out
• how quickly it loads
• what our full check of the site found that month, as plain counts

On Watch you get the report. On Care and Care Plus we also fix what it finds.

Who's on it

The first three sites went on a plan on 11 October: Lilly's Reptile Rescue, and the Antique & Collectors Centre with its sister site myCollectors. All three have stayed up since.

What it costs

Watch is £19 a month, Care £39 and Care Plus £79, on top of hosting. Care adds updates, fixes and an hour of small changes a month; Care Plus adds three hours, a monthly clip or social post, and priority phone help. Care and Care Plus both include our live chat.

How the care plans work