Sample inbox · Inbox Triage

40 emails, one summary

One day of email for a small guest house we made up, run once through the real Inbox Triage engine. On one side, everything that arrived between one 8am summary and the next. On the other, the summary the engine wrote and the replies it drafted, exactly as it produced them.

Try it on one of your emails How Inbox Triage works

A made-up business, the real engine. Merrowby Steps, its seaside town, everyone who writes in and every email below are invented: the addresses use the reserved .example domain and the phone numbers come from the ranges Ofcom keeps for TV and radio drama. What the triage did with them is not invented. It is the engine's own output from one run on 12 October 2026, unedited, through the same rules, sorting, drafting and summary that run on our customers' inboxes. No real mailbox was involved, so nothing was actually moved or sent: the actions shown are what would happen in one.

  • 40 emails
  • 10 stopped by the rules before any AI
  • 30 read and sorted by the AI
  • 7 need a reply
  • 6 replies drafted
  • $0.10 of AI for the lot (about 8p)
8AM

The morning summary

The one email the triage sends each day, covering everything since Monday 08:00. Word for word as the engine wrote it.

From
Inbox Triage
To
ellen@merrowbysteps.example
Subject
Merrowby Steps: 7 need a reply, 6 drafts waiting
Sent
Tuesday 6 October, 08:00
Merrowby Steps: inbox summary for Tuesday 6 October 2026

40 emails since the last summary. 7 need a reply, 6 drafts waiting in Drafts, 10 filtered out (spam, newsletters, auto-replies).

NEEDS A REPLY
- URGENT Kev Lister · Wednesday's linen - ironer broken
    Ironer broken, can only deliver half bedding Wednesday or all Thursday [suppliers] (draft in Drafts) · 17:05
- URGENT Andrew Kettlewell · Our stay 2-4 October - very disappointed
    Cold shower both mornings, noise from upstairs, disputed £15 dog charge. Wants refund and compensation. [complaint] (draft in Drafts) · 19:45
- URGENT Helen Brough · Left my glasses and a charger in Room 3
    Left glasses and hearing aid charger in Room 3, needs posting back urgently [after-stay] (draft in Drafts) · 21:50
- Gemma Holroyd (via website form) · New enquiry from merrowbysteps.example
    Family of four with dog seeking room availability and pricing for October half-term [new-enquiry] (draft in Drafts) · 10:52
- Jo Okafor · Booking SL-48213 - could we move it a day later?
    Guest requests to move booking from Fri-Sat to Sat-Sun, asking about late 9pm check-in. [booking-change] (draft in Drafts) · 11:58
- Ruth Hebden · Room 6 radiator again + towels
    Room 6 radiator problem; low bath sheet stock before Friday [internal] (no draft) · 13:05
- Lisa Pickering · Afternoon tea for 18 - Mum's 70th
    Private afternoon tea for 18 on 21 November, coeliac and vegetarian options, pricing and deposit query. [new-enquiry] (draft in Drafts) · 14:48

NO REPLY NEEDED
- accounts: 6
- bookings-system: 5
- spam: 4
- suppliers: 3 (Dale End Butchers: Invoice for meat deliveries, £186.40, 14 day terms; Coast Catering Wholesale: Order 55120 confirmed for delivery Wednesday 7 October.; Brindle & Hart Wines: Wine delivery notification for Thursday 8 October.)
- internal: 1 (Tom Marsh: Saturday special changed to beef and ale pie; gluten-free flour stock low.)
- after-stay: 1 (Moira Reid: Thank you note for a lovely weekend stay)
- other: 1 (Merrowby Dental Practice: Appointment reminder from dental practice)
- newsletter: 1 (Parcel tracking: Parcel delivery notification from Kiln Street Roasters.)
- booking-change: 1 (Raj Mistry: Guest confirming Friday arrival at 4pm, Room 8.)

This month so far: 30 of 2000 emails triaged on the Business plan.
Drafts are never sent for you. Read, tweak, send. Reply to this email if something was sorted wrongly and we'll tune it.

Time, roughly

40 minutes by hand: 40 emails at about a minute each to open, read and decide what to do with.

9 minutes with the summary: about 2 minutes to read it (361 words at an ordinary 200 words a minute), then about a minute on each of the 7 that need a reply.

That is about 31 minutes back on a morning like this one, and rough on purpose: the minute an email and the reading speed are the assumptions. Writing the replies is not counted on either side. Here 6 are already drafted, ready to check, fill in and send.

DRAFTS

The 6 replies it drafted

In a real inbox these wait in the Drafts folder, threaded to each email, for a person to read, change and send. Nothing is ever sent for you. The highlighted square brackets are what the drafter could not know from the business's one-page description, left for the person sending to fill in.

To Kev Listersuppliersurgent

Reply to: Wednesday's linen - ironer broken

Their email
Hi Ellen,

Bad news I'm afraid. Our big flatwork ironer packed in this afternoon and the engineer can't get here until Thursday morning. Towels are fine as normal, but we can only press about half your bedding for Wednesday.

So two options:
1. Half the bedding and all the towels on Wednesday, the rest of the bedding Thursday afternoon
2. Everything together on Thursday afternoon

Can you let me know by 9am tomorrow which you'd prefer, so we can plan the van? Really sorry about this.

Kev
Brightsands Linen Hire
Hi Kev,

Thanks for letting us know, and sorry to hear about the ironer. We'll check which option works best with our room changeovers and let you know before 9am tomorrow so you can plan the van.

[confirm option 1 (split delivery) or option 2 (everything Thursday afternoon) after checking Wednesday and Thursday arrivals and changeovers in the diary, and reply to Kev before 9am]

Best wishes,

$0.0065 of AI for this email, sorting and drafting together · Show it in the inbox

To Andrew Kettlewellcomplainturgent

Reply to: Our stay 2-4 October - very disappointed

Their email
Dear Mrs Marsh,

My wife and I stayed in Room 5 from Friday 2nd to Sunday 4th October and I am sorry to say it was not what we expected for £230.

The shower ran cold on both mornings. I mentioned it at breakfast on Saturday and was told it would be looked at, but on Sunday it was no better. We were also kept awake on Saturday night by the guests in the room above until well after midnight.

Then, when I checked my card statement, I found a £15 dog charge on our final bill. We have never owned a dog.

I would like the dog charge refunded and some recognition of the rest. Unless I hear from you by Wednesday I will be leaving a review describing our stay.

Andrew Kettlewell
Dear Mr Kettlewell,

Thank you for taking the time to write, and we're really sorry your stay with us was disappointing. A cold shower two mornings running, especially after you'd told us about it, and a disturbed night are not what we want for anyone.

We're also sorry about the £15 dog charge. We're looking into how it came to be on your bill.

Ellen would like to talk all of this through with you properly, so she'll give you a ring [confirm day and time Ellen will call, before Wednesday] on the number on your booking. If there's a better number or time to reach you, just reply and let us know.

Kind regards,

$0.0247 of AI for this email, sorting and drafting together · Show it in the inbox

To Helen Broughafter stayurgent

Reply to: Left my glasses and a charger in Room 3

Their email
Hi,

We checked out of Room 3 this morning and I've just realised I left my reading glasses (red frames, in a black case) on the bedside table, and my mum's hearing aid charger is still plugged in by the window. She can't manage without the charger for long!

Could you post them back to us? Happy to pay the postage, and the address is the one on the booking.

Thank you so much,
Helen Brough
Hi Helen,

Thanks for getting in touch, and I'm sorry you've been left without the charger. We'll check Room 3 for your reading glasses (red frames, black case) and your mum's hearing aid charger as soon as we can. [confirm whether the items have been found in Room 3]

If we find them, we'll post them to the address on your booking. We send lost property back at cost, so there's just the postage to pay. [confirm postage cost and how Helen should pay] [confirm posting date, and whether it can go first class given the urgency]

If it helps to talk it through, you can reach us on 01632 960418.

Best wishes,

$0.0072 of AI for this email, sorting and drafting together · Show it in the inbox

To Gemma Holroydnew enquiry

Reply to: New enquiry from merrowbysteps.example

Their email
You have a new enquiry from the contact form on merrowbysteps.example.

Name: Gemma Holroyd
Email: gemma.holroyd@mail.example
Phone: 07700 900461
Message: Hi, we're hoping to come for three nights over half-term, Tuesday 27th to Friday 30th October. It would be me, my husband and our two boys (8 and 11) plus our springer spaniel, Biscuit. Do you have a family room that takes dogs, and how much would it be? The boys would love a sea view if there's any chance. Thanks!

Sent from the contact form on merrowbysteps.example at 10:52 on 5 October 2026.
Hi Gemma,

Thanks so much for getting in touch, and Biscuit is very welcome. Our family room that takes a dog is Room 7. It's on the ground floor, sleeps four and looks over the garden, so I'm afraid it doesn't have a sea view. Family rooms start from £135 a night, and dogs are £15 a night, so £45 for the three nights. Well-behaved dogs are welcome in the tearoom too.

I'll check the booking diary for Tuesday 27th to Friday 30th October and get back to you with availability and the exact price. [confirm Room 7 availability for 27-30 Oct and exact price]

Best wishes,

$0.0136 of AI for this email, sorting and drafting together · Show it in the inbox

To Jo Okaforbooking change

Reply to: Booking SL-48213 - could we move it a day later?

Their email
Hi Ellen,

We've got two nights booked with you this weekend, Friday 9th and Saturday 10th, booking SL-48213. My sister has just told us her party is on the Friday night now, so is there any chance we could move it to the Saturday and Sunday instead (10th and 11th)? Same room if possible.

If we can, we probably won't get to you until about 9pm on the Saturday. Is that too late to check in?

Thanks so much, and sorry for the faff.

Jo
Hi Jo,

Thanks so much for getting in touch, and no need to apologise. I can't confirm the move by email as I need to check the booking diary first, so I'll look at Saturday 10th and Sunday 11th and come back to you, including whether your room is free those nights. [confirm Sat 10th and Sun 11th availability and whether the same room is free]

On the late arrival, that's absolutely fine. Check-in is 3pm to 8pm, but if you're coming later just let us know roughly when and we'll send you the key-safe code on the day. So a 9pm arrival on the Saturday would be no trouble.

Best wishes,

$0.0045 of AI for this email, sorting and drafting together · Show it in the inbox

To Lisa Pickeringnew enquiry

Reply to: Afternoon tea for 18 - Mum's 70th

Their email
Hello,

My mum turns 70 next month and we'd love to take over your tearoom for an afternoon tea on Saturday 21st November. There would be 18 of us, including two who are coeliac and one vegetarian. A few questions:

- Could we have the room to ourselves from about 3pm?
- What would the price be per head, and do you need a deposit?
- My sister makes amazing cakes. Would it be OK for her to bring the birthday cake?

We had tea with you in the summer and Mum hasn't stopped talking about the scones, so we'd really like it to be with you.

Many thanks,
Lisa Pickering
07700 900738
Hi Lisa,

Thanks so much for getting in touch, and happy birthday to your mum in advance! It's lovely to hear she's still talking about the scones.

Your sister is very welcome to bring the birthday cake, and we'll gladly plate it up and serve it for you. We can do gluten-free and vegetarian afternoon teas for your coeliac and vegetarian guests too, with three days' notice.

Our afternoon tea is £24.50 a head (sandwiches, scones with clotted cream and jam, cakes, and tea or coffee). Private parties of up to 24 are usually on Saturdays from 4pm, so I'd like Ellen to ring you to talk through timing for the 3pm start you had in mind, check that Saturday 21 November is free, and go over the deposit. [confirm 21 November availability and 3pm start] [confirm party deposit]

If you let us know the best number and a good time to reach you, she'll give you a call. You're also welcome to ring us on 01632 960418.

Best wishes,

$0.0105 of AI for this email, sorting and drafting together · Show it in the inbox

THE REST

Where the other 33 went

Everything that did not need a reply, and what the triage would do with it in the mailbox.

Stopped by the rules, before any AI (10)
WhatEmailsIn the mailbox
Newsletter6Moved to Newsletters
Automatic reply2Left in the inbox
Spam, by the mail server2Moved to Junk
Sorted by the AI, no reply needed (23)
BucketEmailsIn the mailbox
Accounts65 left in the inbox, 1 moved to Quarantine
Bookings system5Moved to Bookings
Spam4Left in the inbox
Suppliers3Left in the inbox
After stay1Left in the inbox
Booking change1Left in the inbox
Internal1Left in the inbox
Newsletter1Moved to Newsletters
Other1Left in the inbox
COST

What the AI cost

Reading and sorting 30 emails$0.0421
Drafting 6 replies$0.0581
Stopping 10 by the rules, before any AI$0.0000
All 40 emails$0.1002

As the engine metered it, call by call, in US dollars because that is how the AI is billed. $0.10 is about 8p at $1.33 to the pound. The emails the rules stopped cost nothing, because no AI ever read them.

INBOX

hello@merrowbysteps.example

40 emails since Monday 08:00, newest first. Open one to read it and see what the triage decided.

  • Raj MistryArriving Friday - no need to replyHi both, Just to let you know we're booked in from Friday (Room 8, SL-48250) and we should be with you about 4pm. No need to reply, see you then! Rajbooking change

    From Raj Mistry <raj.mistry@inbox.example> · Tuesday 6 October, 07:50

    Hi both,

Just to let you know we're booked in from Friday (Room 8, SL-48250) and we should be with you about 4pm. No need to reply, see you then!

Raj
    Bucket
    booking change
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Guest confirming Friday arrival at 4pm, Room 8.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0013 (sorting only)
  • Brindle & Hart WinesDelivery note 7781 - Thursday 8 OctoberGood morning, Your order will be delivered on Thursday 8 October before noon: 12 x Prosecco Spumante 75cl 6 x Picpoul de Pinet 75cl 6 x Rioja Crianza...suppliers

    From Brindle & Hart Wines <deliveries@brindlehart.example> · Tuesday 6 October, 07:35

    Good morning,

Your order will be delivered on Thursday 8 October before noon:

12 x Prosecco Spumante 75cl
6 x Picpoul de Pinet 75cl
6 x Rioja Crianza 75cl

The invoice will come with the delivery.

Brindle & Hart Wines
    Bucket
    suppliers
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Wine delivery notification for Thursday 8 October.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • Parcel trackingYour parcel arrives today between 10:15 and 11:15Good news, your parcel from Kiln Street Roasters is out for delivery today between 10:15 and 11:15. Your driver is Steve. Not going to be in? Choose a...newsletterMoved to Newsletters

    From Parcel tracking <updates@parcel-tracking.example> · Tuesday 6 October, 07:20

    Good news, your parcel from Kiln Street Roasters is out for delivery today between 10:15 and 11:15. Your driver is Steve.

Not going to be in? Choose a safe place: https://parcel-tracking.example/p/KS88213
    Bucket
    newsletter
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Parcel delivery notification from Kiln Street Roasters.
    In the mailbox
    Moved to Newsletters
    AI cost
    $0.0014 (sorting only)
  • Merrowby and District CouncilPremises licence annual fee due 1 November - Merrowby StepsDear Licence Holder, Premises licence: Merrowby Steps, 3 Harbour Steps, Merrowby The annual fee of £180.00 for the premises licence above is due on 1...accounts

    From Merrowby and District Council <licensing@merrowby-council.example> · Tuesday 6 October, 07:05

    Dear Licence Holder,

Premises licence: Merrowby Steps, 3 Harbour Steps, Merrowby

The annual fee of £180.00 for the premises licence above is due on 1 November 2026. You can pay online using the reference on your licence. If the fee is not paid the licence may be suspended.

Licensing Team
Merrowby and District Council
    Bucket
    accounts
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Annual premises licence fee of £180 due 1 November 2026.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • Priya VarleyVAT return July to September submittedMorning Ellen, Just to let you know I've submitted your VAT return for July to September. £2,184.60 is due and will be collected by Direct Debit on 7...accounts

    From Priya Varley <priya@varleykemp.example> · Tuesday 6 October, 06:50

    Morning Ellen,

Just to let you know I've submitted your VAT return for July to September. £2,184.60 is due and will be collected by Direct Debit on 7 November, so there's nothing you need to do.

I'm back in the office today if you want to go through anything.

Priya
    Bucket
    accounts
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    VAT return submitted for July-September; £2,184.60 due 7 November
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • StayLedgerPayout sent: £2,416.20We've sent a payout of £2,416.20 to your bank account ending 4471 for stays completed from 28 September to 4 October. It should arrive within 2...bookings systemMoved to Bookings

    From StayLedger <notifications@stayledger.example> · Tuesday 6 October, 06:30

    We've sent a payout of £2,416.20 to your bank account ending 4471 for stays completed from 28 September to 4 October. It should arrive within 2 working days.

See the breakdown in your StayLedger dashboard: https://app.stayledger.example/payouts
    Bucket
    bookings system
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Payout of £2,416.20 sent to bank account.
    In the mailbox
    Moved to Bookings
    AI cost
    $0.0014 (sorting only)
  • StayLedgerYou have a new 5-star reviewGood news! Moira R. left a 5-star review for Merrowby Steps: "Spotless room, wonderful breakfasts and such a warm welcome. We'll be back in the...bookings systemMoved to Bookings

    From StayLedger <notifications@stayledger.example> · Tuesday 6 October, 05:55

    Good news! Moira R. left a 5-star review for Merrowby Steps:

"Spotless room, wonderful breakfasts and such a warm welcome. We'll be back in the spring."

Reply to the review in your StayLedger dashboard: https://app.stayledger.example/reviews
    Bucket
    bookings system
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    5-star review received from Moira R.
    In the mailbox
    Moved to Bookings
    AI cost
    $0.0014 (sorting only)
  • Tidewell EnergyYour bill is ready: £612.38Hello Merrowby Steps, Your bill for 1 to 30 September is ready. The amount due is £612.38, which will be collected by Direct Debit on 20 October. You...accounts

    From Tidewell Energy <billing@tidewellenergy.example> · Tuesday 6 October, 05:20

    Hello Merrowby Steps,

Your bill for 1 to 30 September is ready. The amount due is £612.38, which will be collected by Direct Debit on 20 October. You don't need to do anything.

Your usage was 14% lower than the same month last year.

Tidewell Energy Business Team
    Bucket
    accounts
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Energy bill for September: £612.38, due 20 October.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • Northern Bakers' SuppliesThis week only: 30% off scone mix and portion jam potsThis week's trade offers: 30% off our 12.5kg scone mix, portion jam pots from 9p each, and free delivery on orders over £150. Offers end on Sunday...stopped by the rulesnewsletterMoved to Newsletters

    From Northern Bakers' Supplies <offers@northernbakers.example> · Tuesday 6 October, 04:45

    This week's trade offers: 30% off our 12.5kg scone mix, portion jam pots from 9p each, and free delivery on orders over £150.

Offers end on Sunday. Order online: https://northernbakers.example/offers
    Stopped by
    its mailing-list header (List-Unsubscribe). Filed without any AI reading it, so it cost nothing.
    In the mailbox
    Moved to Newsletters
    AI cost
    none: no model was called
  • Mail Delivery SystemUndeliverable: Re: Your booking on 16 OctoberDelivery has failed to these recipients or groups: m.cowling@postmail.example The recipient's mail server could not be reached for 18 hours, so...stopped by the rulesautomatic reply

    From Mail Delivery System <mailer-daemon@mx1.post.example> · Tuesday 6 October, 03:10

    Delivery has failed to these recipients or groups:

m.cowling@postmail.example
The recipient's mail server could not be reached for 18 hours, so delivery has been abandoned. Please check the address and try again.

The original message headers follow.
    Stopped by
    its automatic-reply headers or subject. Left where it was, never read by the AI, and only counted in the summary's filtered-out total.
    In the mailbox
    Left in the inbox
    AI cost
    none: no model was called
  • MarcusQuick question about your booking feesHi Ellen, I noticed Merrowby Steps is paying commission on every booking. What if you could keep 100% of every booking and get 30% more direct...spam

    From Marcus <marcus@direct-bookings-growth.example> · Tuesday 6 October, 02:30

    Hi Ellen,

I noticed Merrowby Steps is paying commission on every booking. What if you could keep 100% of every booking and get 30% more direct bookings in the first 60 days?

We've built a new booking engine for independent B&Bs and we're offering five free set-ups in North Yorkshire this month. Have you got 15 minutes for a call this week?

Cheers,
Marcus
    Bucket
    spam
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Booking engine sales pitch offering free setup and commission reduction.
    In the mailbox
    Left in the inbox. The AI called it spam, but on the balanced setting only the mail server's own spam verdict moves mail: it is listed under spam in the summary instead
    AI cost
    $0.0014 (sorting only)
  • Counterpane AccountingWebinar: getting ready for quarterly tax updates (Thursday, 1pm)Join our free 30-minute webinar on Thursday at 1pm: what quarterly digital tax updates mean for sole traders and landlords, with live questions at the...stopped by the rulesnewsletterMoved to Newsletters

    From Counterpane Accounting <events@counterpane.example> · Tuesday 6 October, 01:15

    Join our free 30-minute webinar on Thursday at 1pm: what quarterly digital tax updates mean for sole traders and landlords, with live questions at the end.

Save your seat: https://counterpane.example/webinars/quarterly-updates
    Stopped by
    its mailing-list header (List-Unsubscribe). Filed without any AI reading it, so it cost nothing.
    In the mailbox
    Moved to Newsletters
    AI cost
    none: no model was called
  • Sofia1,000 real Instagram followers for Merrowby Steps this weekHi! I love the photos on your page! We help guest houses grow with 1,000 real, active Instagram followers every week, from just £29. No password...spam

    From Sofia <sofia.social@grow-followers-fast.example> · Tuesday 6 October, 00:40

    Hi!

I love the photos on your page! We help guest houses grow with 1,000 real, active Instagram followers every week, from just £29. No password needed, and we guarantee results or your money back.

Shall I set up a free trial for Merrowby Steps today?

Sofia
    Bucket
    spam
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Cold pitch for Instagram follower growth service.
    In the mailbox
    Left in the inbox. The AI called it spam, but on the balanced setting only the mail server's own spam verdict moves mail: it is listed under spam in the summary instead
    AI cost
    $0.0013 (sorting only)
  • Crypto DeskYour 0.42 BTC payout is waiting - claim before midnightCongratulations! Your account has been credited with 0.42 BTC. Claim your payout before midnight or it will be returned to the pool. CLAIM NOW...stopped by the rulesspam, by the mail serverMoved to Junk

    From Crypto Desk <payouts@quickcoin-rewards.example> · Monday 5 October, 23:05

    Congratulations! Your account has been credited with 0.42 BTC. Claim your payout before midnight or it will be returned to the pool.

CLAIM NOW: https://quickcoin-rewards.example/claim

Crypto Desk
    Stopped by
    the mail server, which had already scored it as spam. It never reached the AI.
    In the mailbox
    Moved to Junk
    AI cost
    none: no model was called
  • Merrowby Dental PracticeAppointment reminder: Thursday 8 October at 10:40Dear Ellen, This is a reminder of your appointment with Mr Okonjo on Thursday 8 October at 10:40. If you need to change it, please call the practice...other

    From Merrowby Dental Practice <reminders@merrowbydental.example> · Monday 5 October, 22:30

    Dear Ellen,

This is a reminder of your appointment with Mr Okonjo on Thursday 8 October at 10:40.

If you need to change it, please call the practice at least 24 hours before.

Merrowby Dental Practice
    Bucket
    other
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Appointment reminder from dental practice
    In the mailbox
    Left in the inbox
    AI cost
    $0.0013 (sorting only)
  • Helen BroughLeft my glasses and a charger in Room 3Hi, We checked out of Room 3 this morning and I've just realised I left my reading glasses (red frames, in a black case) on the bedside table, and my...after stayurgentneeds a replydraft writtenFlagged

    From Helen Brough <helen.brough@mail.example> · Monday 5 October, 21:50

    Hi,

We checked out of Room 3 this morning and I've just realised I left my reading glasses (red frames, in a black case) on the bedside table, and my mum's hearing aid charger is still plugged in by the window. She can't manage without the charger for long!

Could you post them back to us? Happy to pay the postage, and the address is the one on the booking.

Thank you so much,
Helen Brough
    Bucket
    after stay
    Urgency
    high
    Needs a reply
    yes
    The AI's one line
    Left glasses and hearing aid charger in Room 3, needs posting back urgently
    In the mailbox
    Flagged
    AI cost
    $0.0072 (sorting and drafting)
  • StayLedgerNew booking SL-48391: Room 1, Fri 23 Oct - Sun 25 OctNew booking received Booking reference: SL-48391 Guest: Carol Thwaite Room: Room 1 (Double, ground floor, dogs welcome) Arrive: Friday 23 October 2026...bookings systemMoved to Bookings

    From StayLedger <notifications@stayledger.example> · Monday 5 October, 21:15

    New booking received

Booking reference: SL-48391
Guest: Carol Thwaite
Room: Room 1 (Double, ground floor, dogs welcome)
Arrive: Friday 23 October 2026
Depart: Sunday 25 October 2026 (2 nights)
Guests: 2 adults, 1 dog
Total: £220.00 (deposit of £110.00 taken)
Guest note: Arriving around 6pm.

View this booking in your StayLedger dashboard: https://app.stayledger.example/bookings/SL-48391
    Bucket
    bookings system
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    New booking SL-48391: Carol Thwaite, Room 1, 23-25 Oct, 2 adults, 1 dog.
    In the mailbox
    Moved to Bookings
    AI cost
    $0.0015 (sorting only)
  • Accounts PayableRemittance advice 05/10/2026 - payment sentHello, Please find attached the remittance advice for the payment sent to your account today. Open the attached file to view the payment details and...accountsrisky attachmentMoved to Quarantine

    From Accounts Payable <remittance@ap-payment-notices.example> · Monday 5 October, 20:30

    Attached: Remittance_Advice_0510.zip (by name and type only: the triage never opens attachments)

    Hello,

Please find attached the remittance advice for the payment sent to your account today.

Open the attached file to view the payment details and confirm receipt.

Regards,
Accounts Payable Department
    Bucket
    accounts
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Remittance advice for payment sent 05/10/2026
    In the mailbox
    Moved to Quarantine, because of a risky attachment type (.zip), whatever the AI thought of the email
    AI cost
    $0.0014 (sorting only)
  • Andrew KettlewellOur stay 2-4 October - very disappointedDear Mrs Marsh, My wife and I stayed in Room 5 from Friday 2nd to Sunday 4th October and I am sorry to say it was not what we expected for £230. The...complainturgentneeds a replydraft writtenFlagged

    From Andrew Kettlewell <a.kettlewell@post.example> · Monday 5 October, 19:45

    Dear Mrs Marsh,

My wife and I stayed in Room 5 from Friday 2nd to Sunday 4th October and I am sorry to say it was not what we expected for £230.

The shower ran cold on both mornings. I mentioned it at breakfast on Saturday and was told it would be looked at, but on Sunday it was no better. We were also kept awake on Saturday night by the guests in the room above until well after midnight.

Then, when I checked my card statement, I found a £15 dog charge on our final bill. We have never owned a dog.

I would like the dog charge refunded and some recognition of the rest. Unless I hear from you by Wednesday I will be leaving a review describing our stay.

Andrew Kettlewell
    Bucket
    complaint
    Urgency
    high
    Needs a reply
    yes
    The AI's one line
    Cold shower both mornings, noise from upstairs, disputed £15 dog charge. Wants refund and compensation.
    In the mailbox
    Flagged
    AI cost
    $0.0247 (sorting and drafting)
  • Merrowby LifeWhat's on in Merrowby this weekThis week in Merrowby: quiz night at the Harbour Arms on Tuesday, the fish market tour on Thursday morning, and the sea shanty festival returns to the...stopped by the rulesnewsletterMoved to Newsletters

    From Merrowby Life <events@merrowbylife.example> · Monday 5 October, 19:10

    This week in Merrowby: quiz night at the Harbour Arms on Tuesday, the fish market tour on Thursday morning, and the sea shanty festival returns to the harbour on Saturday afternoon.

All the listings: https://merrowbylife.example/whats-on
    Stopped by
    its mailing-list header (List-Unsubscribe). Filed without any AI reading it, so it cost nothing.
    In the mailbox
    Moved to Newsletters
    AI cost
    none: no model was called
  • StayLedger SecurityURGENT: your property listing will be suspended in 24 hoursDear Host, We have detected unusual activity on your account and your listing has been flagged. To avoid suspension of your property and the loss of...spam

    From StayLedger Security <security@stayledger-account-verify.example> · Monday 5 October, 18:22

    Dear Host,

We have detected unusual activity on your account and your listing has been flagged. To avoid suspension of your property and the loss of upcoming bookings, you must re-confirm your payout bank details within 24 hours.

Verify now: https://stayledger-account-verify.example/secure/login

If you do not complete verification, your listing and all future payouts will be suspended.

StayLedger Trust & Safety Team
    Bucket
    spam
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Phishing email impersonating StayLedger demanding account verification.
    In the mailbox
    Left in the inbox. The AI called it spam, but on the balanced setting only the mail server's own spam verdict moves mail: it is listed under spam in the summary instead
    AI cost
    $0.0014 (sorting only)
  • Moira ReidThank you!Dear Ellen and Tom, Just a quick note to say thank you for a lovely weekend. The room was spotless, the breakfasts were the best we've had anywhere...after stay

    From Moira Reid <moira.reid@mail.example> · Monday 5 October, 17:40

    Dear Ellen and Tom,

Just a quick note to say thank you for a lovely weekend. The room was spotless, the breakfasts were the best we've had anywhere, and Duncan is still talking about the kippers. We'll definitely be back in the spring.

With best wishes,
Moira and Duncan Reid
    Bucket
    after stay
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Thank you note for a lovely weekend stay
    In the mailbox
    Left in the inbox
    AI cost
    $0.0013 (sorting only)
  • Kev ListerWednesday's linen - ironer brokenHi Ellen, Bad news I'm afraid. Our big flatwork ironer packed in this afternoon and the engineer can't get here until Thursday morning. Towels are...suppliersurgentneeds a replydraft writtenFlagged

    From Kev Lister <kev@brightsandslinen.example> · Monday 5 October, 17:05

    Hi Ellen,

Bad news I'm afraid. Our big flatwork ironer packed in this afternoon and the engineer can't get here until Thursday morning. Towels are fine as normal, but we can only press about half your bedding for Wednesday.

So two options:
1. Half the bedding and all the towels on Wednesday, the rest of the bedding Thursday afternoon
2. Everything together on Thursday afternoon

Can you let me know by 9am tomorrow which you'd prefer, so we can plan the van? Really sorry about this.

Kev
Brightsands Linen Hire
    Bucket
    suppliers
    Urgency
    high
    Needs a reply
    yes
    The AI's one line
    Ironer broken, can only deliver half bedding Wednesday or all Thursday
    In the mailbox
    Flagged
    AI cost
    $0.0065 (sorting and drafting)
  • Priya VarleyAutomatic reply: September receiptsThank you for your email. I am out of the office until Tuesday 6 October with limited access to email. For anything urgent please call the office...stopped by the rulesautomatic reply

    From Priya Varley <priya@varleykemp.example> · Monday 5 October, 16:30

    Thank you for your email. I am out of the office until Tuesday 6 October with limited access to email. For anything urgent please call the office.

Priya Varley
Varley & Kemp Accountants
    Stopped by
    its automatic-reply headers or subject. Left where it was, never read by the AI, and only counted in the summary's filtered-out total.
    In the mailbox
    Left in the inbox
    AI cost
    none: no model was called
  • StayLedgerCancellation SL-48102: Room 2, Sat 10 OctA booking has been cancelled by the guest. Booking reference: SL-48102 Guest: Peter Ainsworth Room: Room 2 (Double) Dates: Saturday 10 October 2026 (1...bookings systemMoved to Bookings

    From StayLedger <notifications@stayledger.example> · Monday 5 October, 15:55

    A booking has been cancelled by the guest.

Booking reference: SL-48102
Guest: Peter Ainsworth
Room: Room 2 (Double)
Dates: Saturday 10 October 2026 (1 night)
Cancelled: 5 October 2026 at 15:54
Deposit: £95.00 kept (cancelled within 7 days of arrival, as your policy says)

Room 2 is now showing as available for these dates.

View it in your StayLedger dashboard: https://app.stayledger.example/bookings/SL-48102
    Bucket
    bookings system
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Booking SL-48102 cancelled: Room 2, 10 Oct, deposit kept.
    In the mailbox
    Moved to Bookings
    AI cost
    $0.0015 (sorting only)
  • The Hospitality WeeklyThis week: energy contracts, allergen labelling and why guests book directTHE HOSPITALITY WEEKLY, 5 October 2026 Energy: what this winter's contracts mean for small hotels and B&Bs. Allergen labelling: a five-minute...stopped by the rulesnewsletterMoved to Newsletters

    From The Hospitality Weekly <newsletter@hospitalityweekly.example> · Monday 5 October, 15:20

    THE HOSPITALITY WEEKLY, 5 October 2026

Energy: what this winter's contracts mean for small hotels and B&Bs.
Allergen labelling: a five-minute refresher for your breakfast menu.
Direct bookings: three changes that moved guests off the booking sites.

Read it online: https://hospitalityweekly.example/2026/10/05
    Stopped by
    its mailing-list header (List-Unsubscribe). Filed without any AI reading it, so it cost nothing.
    In the mailbox
    Moved to Newsletters
    AI cost
    none: no model was called
  • Lisa PickeringAfternoon tea for 18 - Mum's 70thHello, My mum turns 70 next month and we'd love to take over your tearoom for an afternoon tea on Saturday 21st November. There would be 18 of us...new enquiryneeds a replydraft written

    From Lisa Pickering <lisa.pickering@inbox.example> · Monday 5 October, 14:48

    Hello,

My mum turns 70 next month and we'd love to take over your tearoom for an afternoon tea on Saturday 21st November. There would be 18 of us, including two who are coeliac and one vegetarian. A few questions:

- Could we have the room to ourselves from about 3pm?
- What would the price be per head, and do you need a deposit?
- My sister makes amazing cakes. Would it be OK for her to bring the birthday cake?

We had tea with you in the summer and Mum hasn't stopped talking about the scones, so we'd really like it to be with you.

Many thanks,
Lisa Pickering
07700 900738
    Bucket
    new enquiry
    Urgency
    normal
    Needs a reply
    yes
    The AI's one line
    Private afternoon tea for 18 on 21 November, coeliac and vegetarian options, pricing and deposit query.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0105 (sorting and drafting)
  • DanMerrowby Steps on page 1 of Google in 30 days?Hi there, I was looking at merrowbysteps.example and noticed you're not on page 1 for "guest house Merrowby". We've helped over 400 B&Bs get to the...spam

    From Dan <dan.growth@seo-outreach-mail.example> · Monday 5 October, 14:12

    Hi there,

I was looking at merrowbysteps.example and noticed you're not on page 1 for "guest house Merrowby". We've helped over 400 B&Bs get to the top of Google with our 30-day ranking guarantee.

I've recorded a free video audit of your site. Can I send it over? It only takes 10 minutes to watch.

Best,
Dan
Growth Specialist
    Bucket
    spam
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    SEO service cold pitch with free audit offer
    In the mailbox
    Left in the inbox. The AI called it spam, but on the balanced setting only the mail server's own spam verdict moves mail: it is listed under spam in the summary instead
    AI cost
    $0.0014 (sorting only)
  • Wrayfield BankYour September statement is readyYour statement for the Business Current Account ending 4471 is ready to view in online banking. For your security we never put links in these emails...accounts

    From Wrayfield Bank <alerts@wrayfieldbank.example> · Monday 5 October, 13:40

    Your statement for the Business Current Account ending 4471 is ready to view in online banking.

For your security we never put links in these emails. Sign in the usual way to see it.

Wrayfield Bank Business Banking
    Bucket
    accounts
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    September statement ready for Business Current Account
    In the mailbox
    Left in the inbox
    AI cost
    $0.0013 (sorting only)
  • Ruth HebdenRoom 6 radiator again + towelsHi Ellen, The radiator in Room 6 is knocking again, the guests mentioned it at breakfast. Might be worth getting Gary back before the weekend. Also...internalneeds a reply

    From Ruth Hebden <housekeeping@merrowbysteps.example> · Monday 5 October, 13:05

    Hi Ellen,

The radiator in Room 6 is knocking again, the guests mentioned it at breakfast. Might be worth getting Gary back before the weekend.

Also we're down to nine bath sheets after this morning's change, so if the laundry is short on Wednesday we'll struggle on Friday.

Ruth
    Bucket
    internal
    Urgency
    normal
    Needs a reply
    yes
    The AI's one line
    Room 6 radiator problem; low bath sheet stock before Friday
    In the mailbox
    Left in the inbox
    Draft
    none: mail from the business's own addresses is never drafted
    AI cost
    $0.0014 (sorting only)
  • Coast Catering WholesaleOrder 55120 confirmed - delivery Wednesday 7 OctoberThank you for your order. Order number: 55120 Account: MERR14 Merrowby Steps Delivery: Wednesday 7 October, between 7am and 11am 2 x Plain flour 16kg...suppliers

    From Coast Catering Wholesale <orders@coastcatering.example> · Monday 5 October, 12:30

    Thank you for your order.

Order number: 55120
Account: MERR14 Merrowby Steps
Delivery: Wednesday 7 October, between 7am and 11am

2 x Plain flour 16kg
1 x Caster sugar 25kg
6 x Clotted cream 908g
4 x Free-range eggs, tray of 30
2 x Breakfast tea bags, box of 1100

Order total: £214.62 including VAT

To change your order, contact the sales office before 2pm on the day before delivery.

Coast Catering Wholesale
    Bucket
    suppliers
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Order 55120 confirmed for delivery Wednesday 7 October.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • Jo OkaforBooking SL-48213 - could we move it a day later?Hi Ellen, We've got two nights booked with you this weekend, Friday 9th and Saturday 10th, booking SL-48213. My sister has just told us her party is...booking changeneeds a replydraft written

    From Jo Okafor <jo.okafor@post.example> · Monday 5 October, 11:58

    Hi Ellen,

We've got two nights booked with you this weekend, Friday 9th and Saturday 10th, booking SL-48213. My sister has just told us her party is on the Friday night now, so is there any chance we could move it to the Saturday and Sunday instead (10th and 11th)? Same room if possible.

If we can, we probably won't get to you until about 9pm on the Saturday. Is that too late to check in?

Thanks so much, and sorry for the faff.

Jo
    Bucket
    booking change
    Urgency
    normal
    Needs a reply
    yes
    The AI's one line
    Guest requests to move booking from Fri-Sat to Sat-Sun, asking about late 9pm check-in.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0045 (sorting and drafting)
  • Kiln Street RoastersNew autumn espresso + the winter trade price listHi there, Our autumn espresso has landed: a Brazilian and Rwandan blend with notes of toffee apple and cocoa. Trade customers can order 1kg bags from...stopped by the rulesnewsletterMoved to Newsletters

    From Kiln Street Roasters <hello@kilnstreetroasters.example> · Monday 5 October, 11:20

    Hi there,

Our autumn espresso has landed: a Brazilian and Rwandan blend with notes of toffee apple and cocoa. Trade customers can order 1kg bags from this week, and the winter price list is on your account page.

Order by Thursday for Monday delivery: https://kilnstreetroasters.example/trade

The Kiln Street team
    Stopped by
    its mailing-list header (List-Unsubscribe). Filed without any AI reading it, so it cost nothing.
    In the mailbox
    Moved to Newsletters
    AI cost
    none: no model was called
  • Gemma Holroyd (via website form)New enquiry from merrowbysteps.exampleYou have a new enquiry from the contact form on merrowbysteps.example. Name: Gemma Holroyd Email: gemma.holroyd@mail.example Phone: 07700 900461...new enquiryneeds a replydraft written

    From Gemma Holroyd (via website form) <website@merrowbysteps.example> · replies go to gemma.holroyd@mail.example · Monday 5 October, 10:52

    You have a new enquiry from the contact form on merrowbysteps.example.

Name: Gemma Holroyd
Email: gemma.holroyd@mail.example
Phone: 07700 900461
Message: Hi, we're hoping to come for three nights over half-term, Tuesday 27th to Friday 30th October. It would be me, my husband and our two boys (8 and 11) plus our springer spaniel, Biscuit. Do you have a family room that takes dogs, and how much would it be? The boys would love a sea view if there's any chance. Thanks!

Sent from the contact form on merrowbysteps.example at 10:52 on 5 October 2026.
    Bucket
    new enquiry
    Urgency
    normal
    Needs a reply
    yes
    The AI's one line
    Family of four with dog seeking room availability and pricing for October half-term
    In the mailbox
    Left in the inbox
    AI cost
    $0.0136 (sorting and drafting)
  • Mail AdministratorYour mailbox hello@merrowbysteps.example is 98% full - action neededDear user, Your mailbox has reached 98% of its storage limit and incoming messages will be held from today. To keep receiving email, verify your...stopped by the rulesspam, by the mail serverMoved to Junk

    From Mail Administrator <admin@mailbox-quota.example> · Monday 5 October, 10:15

    Dear user,

Your mailbox has reached 98% of its storage limit and incoming messages will be held from today. To keep receiving email, verify your account and upgrade your storage now:

https://mailbox-quota.example/verify?u=hello

Mail Administrator
    Stopped by
    the mail server, which had already scored it as spam. It never reached the AI.
    In the mailbox
    Moved to Junk
    AI cost
    none: no model was called
  • Merchant ServicesDaily settlement for Sunday 4 October: £1,283.40Settlement summary Merchant: Merrowby Steps Trading date: Sunday 4 October 2026 Transactions: 47 Gross: £1,309.60 Fees: £26.20 Net settled: £1,283.40...accounts

    From Merchant Services <settlements@cardtakings.example> · Monday 5 October, 09:47

    Settlement summary

Merchant: Merrowby Steps
Trading date: Sunday 4 October 2026
Transactions: 47
Gross: £1,309.60
Fees: £26.20
Net settled: £1,283.40
Expected in your bank account: Wednesday 7 October

This is an automated message. To see your statements, sign in to your merchant account.
    Bucket
    accounts
    Urgency
    low
    Needs a reply
    no
    The AI's one line
    Daily card settlement notification for £1,283.40
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • Tom MarshNo lamb this weekEllen, Dale End can't get lamb until next Tuesday, so I've swapped Saturday's special to the beef and ale pie and changed the board. We're also nearly...internal

    From Tom Marsh <tom@merrowbysteps.example> · Monday 5 October, 09:30

    Ellen,

Dale End can't get lamb until next Tuesday, so I've swapped Saturday's special to the beef and ale pie and changed the board. We're also nearly out of gluten-free flour, I'll pick some up at the cash and carry tomorrow.

T
    Bucket
    internal
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Saturday special changed to beef and ale pie; gluten-free flour stock low.
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • Dale End ButchersInvoice 20931 - Merrowby StepsGood morning, Please find attached invoice 20931 for last week's deliveries (Tuesday and Friday), total £186.40. Payment terms are 14 days as usual...suppliers

    From Dale End Butchers <accounts@daleendbutchers.example> · Monday 5 October, 09:02

    Attached: Invoice-20931.pdf (by name and type only: the triage never opens attachments)

    Good morning,

Please find attached invoice 20931 for last week's deliveries (Tuesday and Friday), total £186.40. Payment terms are 14 days as usual.

Many thanks,
Sandra
Dale End Butchers
    Bucket
    suppliers
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    Invoice for meat deliveries, £186.40, 14 day terms
    In the mailbox
    Left in the inbox
    AI cost
    $0.0014 (sorting only)
  • StayLedgerNew booking SL-48377: Room 4, Fri 16 Oct - Sun 18 OctNew booking received Booking reference: SL-48377 Guest: Martin Cowling Room: Room 4 (Double, sea view) Arrive: Friday 16 October 2026 Depart: Sunday...bookings systemMoved to Bookings

    From StayLedger <notifications@stayledger.example> · Monday 5 October, 08:41

    New booking received

Booking reference: SL-48377
Guest: Martin Cowling
Room: Room 4 (Double, sea view)
Arrive: Friday 16 October 2026
Depart: Sunday 18 October 2026 (2 nights)
Guests: 2 adults
Total: £210.00 (deposit of £105.00 taken)
Guest note: Celebrating our anniversary.

View this booking in your StayLedger dashboard: https://app.stayledger.example/bookings/SL-48377

You are receiving this because you are the account owner for Merrowby Steps.
    Bucket
    bookings system
    Urgency
    normal
    Needs a reply
    no
    The AI's one line
    New booking SL-48377: Martin Cowling, Room 4, 16-18 Oct, £210
    In the mailbox
    Moved to Bookings
    AI cost
    $0.0015 (sorting only)
  • Merrowby & Coast TourismOctober members' bulletin: half-term events and the coach parking consultationGood morning members, Half-term is nearly here and the town diary is filling up: the lantern walk is on Wednesday 28 October, the lifeboat open day...stopped by the rulesnewsletterMoved to Newsletters

    From Merrowby & Coast Tourism <bulletin@merrowbycoast.example> · Monday 5 October, 08:05

    Good morning members,

Half-term is nearly here and the town diary is filling up: the lantern walk is on Wednesday 28 October, the lifeboat open day moves to Saturday 31st, and the Harbour Market runs every day of the holiday week.

The consultation on coach parking along Cliff Road closes on 23 October. We will send a response on behalf of members, so let us know your views by 19 October.

Visitor numbers for September were up 6% on last year, with weekend occupancy across members at 91%.

The full bulletin and the half-term listings: https://merrowbycoast.example/members/october

Merrowby & Coast Tourism Partnership
    Stopped by
    its mailing-list header (List-Unsubscribe). Filed without any AI reading it, so it cost nothing.
    In the mailbox
    Moved to Newsletters
    AI cost
    none: no model was called
SET-UP

How the sample business is set up

The same settings a customer has on their own settings page: buckets with the one-line description the AI reads, what happens to spam, newsletters and risky attachments, and a one-page description of the business that the drafts are written from.

BucketWhat the AI is toldDrafts and filing
new enquirySomeone who has not booked yet asking about rooms, prices, availability, dogs or parking, or about the tearoom: a table, afternoon tea or a private party. Includes enquiries sent through our website's contact formDrafts a reply when one is needed
booking changeA guest with a booking already: changing or cancelling dates, arrival times, room requests, or questions and notes about their coming stayDrafts a reply when one is needed
complaintSomeone unhappy with a stay, a meal, a charge or the service, asking for money back, or threatening a bad reviewDrafts a reply when one is needed
after stayA guest who has already left: lost property, thank-yous, receipts or feedback about their stayDrafts a reply when one is needed
suppliersSuppliers and trades we buy from: food, drink, linen, maintenance. Orders, deliveries, invoices, price lists and problems with an orderDrafts a reply when one is needed
bookings systemAutomatic messages from our online booking system, StayLedger, which come from notifications@stayledger.example: new bookings, cancellations, amendments, payouts and guest reviewsNever drafts; filed in a Bookings folder
accountsMoney and admin: the bank, card takings, the accountant, energy and other bills, insurance, licences and the councilNever drafts
  • Spam: balanced strictness; mail the server marks as spam is moved to a Junk folder
  • Newsletters and notifications: moved to a Newsletters folder
  • Risky attachment types (balanced): moved to a Quarantine folder
  • Urgent emails: flagged in the inbox
  • Every email that gets past the rules is read and sorted by the AI; replies are drafted only in buckets set to draft
  • The AI sees only the latest message of each email: quoted history, signatures and disclaimers are cut off first
The one-page description the drafts are written from
Merrowby Steps is a family-run guest house with a tearoom at 3 Harbour Steps, Merrowby, on the North Yorkshire coast, run by Ellen and Tom Marsh. Phone 01632 960418, email hello@merrowbysteps.example, website merrowbysteps.example.

Rooms: nine en-suite rooms, bed and full breakfast. Doubles from £95 a night (Room 4 has the sea view, £105); family rooms sleeping four from £135 a night. The exact price for any dates comes from the booking diary. Dogs: Room 1 (double, ground floor) and Room 7 (family room for four, ground floor, looks over the garden, not the sea) take one dog each, £15 per dog per night; well-behaved dogs are welcome in the tearoom too. Minimum stay two nights on Fridays and Saturdays from Easter to the end of October half-term. Check-in 3pm to 8pm; later arrivals are fine if they tell us the time, and we send a key-safe code on the day. Check-out by 10:30. Breakfast 8 to 9:30 (9 to 10 on Sundays). No parking of our own: the long-stay car park on Cliff Road is a two-minute walk.

Booking: a deposit of one night secures a booking; bookings on our website go through StayLedger. Cancel 7 or more days before arrival and the deposit is refunded; within 7 days it is kept unless we re-let the room. Changing dates is fine when the diary allows.

Tearoom: open Wednesday to Sunday, 10am to 4pm. Afternoon tea £24.50 a head (sandwiches, scones with clotted cream and jam, cakes, tea or coffee); gluten-free and vegetarian afternoon teas with three days' notice. Private parties of up to 24 on Saturdays from 4pm, by arrangement. Our own food only, except a celebration cake, which we are happy to plate up and serve.

Lost property: we keep it for three months and post it back at cost.

Never by email: confirm that a room or a date is free without checking the diary; confirm a booking, take a payment or move dates (say we will check and confirm); agree a refund, a discount or any compensation (Ellen rings the guest to talk it through); promise a particular room; quote a price for a private party beyond the per-head afternoon tea price (Ellen confirms parties by phone).

Plus 3 short replies in the owner's own words, so the drafts sound like the business rather than like a machine. On a real inbox those come from your own Sent folder.

METHOD

How this page was made

  • We made up the business and wrote the 40 emails to look like an ordinary day: a handful that matter, and a lot that do not.
  • They were run through the engine once, on 12 October 2026. Nothing here has been edited, re-run or tidied since. Where the AI made a questionable call, you are seeing it as it happened.
  • The rules run first and decide on their own: mail the server marks as spam, mailing lists and automatic replies never reach the AI, and a risky attachment type is quarantined whatever the AI makes of the email.
  • This page shows the saved result. It runs nothing when you open it, so it costs nothing to look at.

Now try one of yours

The live demo runs one email you paste in through the same engine, with generic settings. The product page covers what it does, what it costs and what it will never do.

Try it on one of your emails How Inbox Triage works Ask about your inbox